Privacy Policy

1. Introduction

Powerhaus Trading Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website powerhaus-trading.co.uk or engage with our services.

We are registered in England and Wales under company number 16823532, with our registered office at 14 Colebrook Road, Wick, Littlehampton, England, BN17 7NS.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Express interest in obtaining information about our products or services
• Participate in activities on our website
• Contact us via our contact form or email
• Register for a trade account

The personal information we collect may include:

• Name and contact details (email address, telephone number)
• Business information (company name, business type, job title)
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of visits
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services: Processing enquiries, managing trade accounts, and fulfilling orders
• To communicate with you: Responding to your requests, sending confirmations, and providing customer support
• To improve our website: Analyzing usage patterns to enhance user experience and functionality
• To send marketing communications: Providing information about products, services, and promotions (with your consent where required)
• To comply with legal obligations: Meeting regulatory requirements and enforcing our terms and conditions
• To protect our business: Preventing fraud, security threats, and illegal activities

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your data with third-party service providers who perform services on our behalf, including:

• Web hosting and infrastructure providers
• Email service providers
• Analytics providers
• Payment processors
• CRM and business management tools

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information where required by law or in response to valid requests by public authorities.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access: You can request a copy of your personal data we hold
• Right to rectification: You can request that we correct inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can request that we limit how we use your data
• Right to data portability: You can request a copy of your data in a structured, machine-readable format
• Right to object: You can object to certain types of processing, including direct marketing
• Rights related to automated decision-making: You have protections against decisions based solely on automated processing

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements (with consent)

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the data
• Legal, regulatory, tax, and accounting requirements
• Our legitimate business interests

9. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. In such cases, we ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at ico.org.uk.